WE'LL ANSWER EVERY SINGLE CALL
CONVERTING ENQUIRIES TO CENTRE TOURS
CONVERT YOUR CHILDCARE ENQUIRIES TO CENTRE TOURS
Working with our Enrolments Consultants, it’s time to connect with your potential new Families, convert their enquiries to Centre tours and maximise your opportunities, allowing your business and team to thrive.
AUSTRALIAN RECEPTIONIST TEAMS
TRAINED FOR THE CHILDCARE INDUSTRY
REAL-TIME BUSINESS INTEL
CUSTOMISABLE CENTRE INFORMATION
CHILDCARE ENQUIRY MANAGEMENT SERVICES
Are your centre enquiries going unanswered? Does your phone ring and ring with no one to answer it? Are your email enquiries not being responded to? You’re not alone.
At Enrolment Hub, we act as an extension of your team, caring about your business as much as you do. We partner with you and provide your centre with a dedicated and experienced reception team who will support and manage your enquiries. Our local Australian receptionist teams are trained for the Childcare industry and provide real-time business intel to each centre.
Enrolment Hub’s Enquiry Management services include:
- Contact every single enquiry you receive at your centre
- Speak with Families to answer their questions regarding the Centre, offerings, and explain the enrolment process.
- Walk Families through the process of applying for CCS or ACCS to alleviate pressure from Centre staff
- Tour Booking Management including arranging all Centre tours for Families to visit the Centre, at times pre-specified by the Centre Director
- Add tour details to the Centre Directors calendar as well as an overview of what was discussed with the Family so they can provide a seamless tour
- Send a tour confirmation email to the Family so they have all their Centre tour details
- Add Families to the Centre waitlist if they are not ready to tour
- Provide comprehensive reporting on enquiries received, source of enquiry, tours booked, call statistics and much more to allow you to make the right decisions for your business
PARTNER WITH
ENROLMENT HUB TO HAVE 100% CONFIDENCE
Do you want to convert all your childcare enquiries to centre tours? Let Enrolment Hub help you.
Our Enquiry Management service is specifically designed to help Providers and Centre Managers with 100% confidence that every enquiry received is answered quickly and professionally.
We currently answer every call within 3 seconds and convert over 91% of our client new leads to a Centre Tour or to the waitlist. Can you say the same about your team?
Enrolment Hub is an extension of your team, working in partnership, and caring about your business just as much as you do.
Reach out and chat with the Enrolment Hub team about how we can support your centre today.
LEARN MORE ABOUT OUR CHILDCARE ENQUIRY MANAGEMENT SERVICES
OUR RESULTS
3sec
TO ANSWER A PHONE CALL
91%
ENQUIRIES CONVERTED TO CENTRE TOUR OR WAITLIST
100%
LEADS CAPTURED AND CONTACT ATTEMPTED
14hrs
FROM CONTACT TO CONFIRMED CENTRE TOUR
4.5hrs
WORK REMOVED FROM CENTRE DIRECTORS EACH WEEK
200yrs
COMBINED INDUSTRY EXPERIENCE