In the ever-evolving landscape of Early Childhood Education and Care (ECEC), the daily operations of childcare centres demand a delicate balance of efficiency, empathy, professionalism, and a relentless commitment to excellence.
This is especially true when it comes to the care and treatment of both the children and families in your care.
With the sector and family expectations evolving rapidly, it’s time to embrace technological advances and build a team of experienced administrators around you that will support your business, increase efficiencies, and reduce your team’s unnecessary workload.
It’s about embracing a modern-day approach to childcare and early learning centre services management.
What does a modern-day approach to childcare management look like?
As a seamless extension of your team, Enrolment Hub offers so much more than simply access to outsourced resources. It’s a transformative partnership that redefines the way you manage your administrative responsibilities – an invisible yet integral part of your childcare centre’s internal operations.
To families, Enrolment Hub is not an external entity; they are your internal administration team, working behind the scenes to ensure a smooth and streamlined enrolment process.
With a team of experienced professionals with over 200 years of combined industry experience, we ensure that every detail is meticulously handled. This daily commitment translates into amplified productivity, as the administrative burden is lifted from the shoulders of your team, allowing them to dedicate their expertise to the delivery of high-quality care and education.
So how can Enrolment Hub help you?
1. Extended office hours for families
In the fast-paced lives of modern families, utilising an outsourced enrolments team, such as Enrolment Hub means that you can provide families with the flexibility to engage, gain answers, book tours and enrol outside your team’s rostered hours.
This accessibility reflects a commitment to efficiency and excellence, delivering exceptional customer service and accommodating the diverse needs of families when they need it most.
2. Boost productivity with a customised right-hand support system
From answering family enquiries to booking centre tours, managing new enrolments, facilitating enrolment changes, and everything in between – your dedicated Administration and Enrolments Team will be your right-hand support system.
Working in partnership with you, we manage the entire enrolment journey for families from their first point of contact, all the way through to their last day of care with you.
Your Administration and Enrolments Team is an extension of YOUR centre team. Working alongside one another, we’ll work to ensure that waitlisted and enrolled families feel supported, informed, and always receive a positive experience with your service – not only meeting but exceeding industry standards.
3. Dedicated focus on enrolments all day every day
Imagine if you had an experienced team working day in, day out to provide a strategic and sales-oriented approach to your childcare enrolments focused solely on supporting families and centre teams, maximising centre occupancy, reducing administration and driving revenue?
Sound too good to be true? Think again! Enrolment Hub offers childcare providers access to their own resourced and experienced Enrolments Teams, without the complexity of setting up your own internal team.
With strong backgrounds in early childhood education, our Enrolments Consultants understand the intricacies of a family’s enrolment journey and have the sales experience and confidence to convert the enquiry to an enrolment. And because you can’t manage what you can’t measure, we also deliver comprehensive business reporting that provides clear visibility, the right tools, and insights to ensure the future viability of your business.
As sector-wide competition heats up, it’s more important than ever to ensure your childcare enquiries and new enrolments are being managed properly. Tap into our industry knowledge and utilise our experienced team to ensure you’re capitalising on every enrolment opportunity.
4. Your Personalised Reception Team
Did you know it takes over 16 points of contact to turn a new enquiry into a confirmed enrolment? Answering and responding to the unrelenting influx of daily enquiries can be an arduous task. That’s not to mention that not all enquiries lead to tours or enrolments, as families often explore multiple options.
It’s time to focus your team’s precious (and finite) time and energy on real enrolment prospects and leave the triaging of enquiries and answering of questions to our specialised team.
Our Enquiry Management teams work seamlessly as part of your existing centre team to connect with your potential new families, convert their enquiries to centre tours and maximise your opportunities – allowing you to focus your energy only on those families that have a real potential to enrol. Working with your services only, they’re an extension of your team and trained specifically to expertly promote your centre’s unique features to new families.
We currently answer every call within 3 seconds and convert over 91% of our client’s new leads to a centre tour or waitlist placement. That sounds pretty good, right?
5. Tailored Admin Support
There’s no two ways about it, running a Childcare Centre is an immensely busy job. As a Centre Manager, there always seems to be a never-ending list of things to do. Enrolment Hub goes beyond a one-size-fits-all approach. As your admin support partner, we provide tailored support staff for your childcare centre, well-versed in the latest childcare best practices and committed to helping you achieve excellence.
This personalised touch ensures that your centre receives the specific support it needs to thrive in a dynamic and regulated environment. Don’t let the daily administration grind get in the way of your centre’s success and growth. Let Enrolment Hub help you.
Looking to the future
As the ECEC landscape continues to evolve, you’re going to need to redefine what your team can look like – utilising strategic collaborations designed to optimise operations, boost productivity, and elevate the overall experience for both childcare centre teams and the families they serve.
Choosing to work alongside Enrolment Hub isn’t just a business decision; it’s a commitment to a partnership built on confidence, experience, and shared values. So, what are you waiting for? Get in touch today.
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